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RelayHealth
Web Site Privacy Policy
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Overview |
Privacy is important to RelayHealth,
a responsible participant in the health care industry. RelayHealth's corporate policy
is to protect the privacy and confidentiality of our customers and those individuals
whose health care information may be identified within the transaction data services
supplied by RelayHealth to our customers. This Privacy Policy describes what information
RelayHealth collects and how that information is protected and used. |
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RelayHealth operates under the following
set of strict privacy principles: |
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- The only information RelayHealth
obtains about an individual visitor to its Web Site is information supplied voluntarily
by that visitor.
- Information supplied by a visitor
that could be used to identify or contact that visitor, such as name, e-mail address
or other similar information ("Personal Information"), will not be disclosed to
anyone unless the visitor indicates that RelayHealth may do so.
- RelayHealth may share statistical
information about its visitors as a group, such as usage habits, demographics and
similar information that cannot be used to identify or contact visitors ("Aggregate
Information"), with any partner of RelayHealth. However, RelayHealth will not share
Personal Information about a visitor at any time without the visitor's permission.
- Personal Information about an
individual contained within e-health transactions, reports and other summaries derived
from e-health transactions, or within administrative information necessary to conduct
e-health transactions, that can be used to identify or contact that individual will
be protected by RelayHealth as "Individually Identifiable Health Information" in
accordance with the requirements and definitions of the Health Insurance Portability
and Accountability Act (HIPAA) of 1996 (Public Law 104-191) and any implementing
regulations.
- RelayHealth will also observe
all other state and federal laws relating to transmission, storage, and access to
medical records and other health care data.
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The following describes our information
gathering and dissemination practices for this Web Site: |
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Disclosure of Personal
Information
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Except as set forth herein, RelayHealth will not disclose to unaffiliated companies
any Personal Information about our visitors and customers. Any Personal Information
provided to entities affiliated with RelayHealth will be treated in accordance with
the terms of this Privacy Policy. |
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Except as set forth herein, RelayHealth will not disclose to unaffiliated companies
any Personal Information contained within payment processing or e-health transactions.
Any Personal Information provided to entities affiliated with RelayHealth will be
treated in accordance with the terms of this Privacy Policy. |
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RelayHealth will consider, and may release, Personal Information to third parties
to comply with law or to protect the rights, property or safety of RelayHealth and
our customers. |
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RelayHealth may provide to third parties Aggregate Information that does not allow
the individuals to be identified or contacted.
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Registration
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The RelayHealth Site requires visitors to register either before accessing the Web
Site or as a requirement to access specific portions of the Web Site. Registration
includes the collection of contact information such as visitor name and e-mail address. |
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IP Addresses
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An IP address is a number assigned to your computer for accessing the Internet.
All computer identification on the Internet is conducted with IP addresses, which
allow computers and servers to recognize and communicate with each other. RelayHealth
collects IP addresses in order to conduct system administration, report aggregate
information to sponsors and advertisers, and to conduct site analysis. If a visitor
requests pages from the RelayHealth Web Site, the RelayHealth servers enter the
visitor's IP address into a log. To maintain visitor anonymity, RelayHealth does
not associate IP addresses with records containing Personal Information. However,
RelayHealth will use IP addresses to identify any visitors who refuse to comply
with RelayHealth terms of service, and to identify visitors who threaten our service,
site, or customers. |
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Cookies
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The RelayHealth Site may place a text file called a "cookie" in the browser files
of your computer. Cookies are pieces of information that a web site transfers to
an individual's hard disk for record keeping purposes. The RelayHealth Site uses
cookies during your online session to confirm that access to our site is authorized
and to control certain parameters of your communication session with our Site. Sponsors
and advertisers may also use cookies if you select their advertisement; we are unable
to control their use of cookies or how they manage the information they gather. |
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Payment Processing and E-Health
Transactions
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Some RelayHealth Site features may use applications to collect data to facilitate
a payment processing or e-health transactions. We will obtain your explicit permission
to transfer this data to the third party to facilitate this transaction as part
of the transaction processing service agreement you voluntarily enter into with
RelayHealth. |
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RelayHealth may store this information to verify the transaction for customer service
and accounting reasons and may use this information to help personalize your experience
on the RelayHealth Site. RelayHealth may also share this information with other
third parties on an aggregate basis, but not in any manner that would permit the
third party to identify or contact individual users of our Site. |
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RelayHealth will maintain and protect "Individually Identifiable Health Information"
that it receives in connection with e-health transactions in accordance with the
requirements of the Health Insurance Portability and Accountability Act (HIPAA)
of 1996 (Public Law 104-191). |
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External Links
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In order to provide visitors with
greater value, RelayHealth may provide links to various third party web sites. However,
even if a third-party affiliation exists between RelayHealth and that destination
site, RelayHealth EXERCISES NO AUTHORITY OVER LINKED SITES, EACH OF WHICH MAINTAINS
INDEPENDENT PRIVACY AND DATA COLLECTION POLICIES AND PROCEDURES. RelayHealth ASSUMES
NO RESPONSIBILITY OR LIABILITY FOR THESE INDEPENDENT METHODS OR ACTIONS AND IS NOT
RESPONSIBLE FOR THE INDEPENDENT POLICIES OR PROCEDURES OF DESTINATION SITES. SIMILARLY,
RelayHealth CANNOT TAKE RESPONSIBILITY FOR THE PRIVACY INITIATIVES OR THE CONTENT
OF SUCH WEB SITES. THESE DESTINATION LINKS ARE PROVIDED ONLY FOR YOUR CONVENIENCE,
AND AS SUCH, YOU ACCESS THEM AT YOUR OWN RISK. However, RelayHealth
wishes to protect the integrity of the RelayHealth Web Site and its destination
links, so any comments pertaining to the RelayHealth Web Site or any sites accessed
through RelayHealth links are greatly appreciated. |
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Security
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RelayHealth combines industry-standard technical safeguards with employee policies
to help prevent the loss, misuse or alteration of Personal Information under our
control. Only authorized RelayHealth employees, agents or independent contractors
are permitted to access your Personal Information, and all such employees, agents
and independent contractors must agree in writing to abide by RelayHealth Privacy
Policy. Those who violate the Privacy Policy are subject to disciplinary action,
up to and including termination. RelayHealth employs strict security measures to
safeguard online transactions; Personal Information is stored in secured systems
and is always encrypted when sent via Internet channels. |
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Despite these security measures, RelayHealth DOES NOT REPRESENT OR WARRANT THAT PERSONAL
INFORMATION WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES. |
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Online Service Agreement
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Please see our Online Service Agreement for other terms and conditions governing
your use of the RelayHealth Web Site. |
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Privacy Policy Changes
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RelayHealth may change this Privacy Policy at any time by posting revisions to our
Web Site. Your use of the Site constitutes acceptance of the provisions of this
Privacy Policy and your continued usage after such changes are posted constitutes
acceptance of each revised Privacy Policy. If you do not agree to the terms of this
Privacy Policy or any revised policy, then please exit the Site immediately. |
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Contacting the Web Site
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If you have any questions about this privacy statement, the practices of this Web
Site, or your interaction with this Web Site, contact: |
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RelayHealth
1564 Northeast Exp NE
Atlanta, GA 30329
privacy@RelayHealth.com
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